Welcome to iZotope Product Portal!

iZotope Product Portal is a downloadable application that allows you to seamlessly manage your iZotope software in one central location.

What does it do?

product-portal-register

Register new products

 

When purchasing through an authorized reseller, or when receiving an iZotope product as a gift, you will be provided with a serial number in the following format:

SN-PRODUCTNAME-XXXX-XXXX-XXXX-XXXX

To add this product to your account launch Product Portal and press the + button at the top right side of the window.

product-portal-install

Download/Install/Authorize registered products

 

Launch Product Portal and navigate to the MY PRODUCTS tab. Then select the INSTALL/AUTHORIZE filter for an easy view of products available to install. Click “INSTALL” on the product you purchased, or click ‘INSTALL ALL’ to install all products that are not currently installed. *Some legacy products do not support Install All functionality, if you select one of these Product Portal will alert you and give you the option to install individually.

product-portal-trials

Access trials/demos and expansion content

 

If you have purchased or own an Add-On for any iZotope products, select ADD-ONS. From there you can select “INSTALL” under the Add-On you would like to install.

Product Portal FAQ

How do I download iZotope Product Portal?

Product Portal can be downloaded from this page by clicking on the above links for your operating system.

 

How do I install iZotope Product Portal?

Once you’ve downloaded Product Portal, simply double-click the file download to open the installation window. Follow the on-screen step by step installation. Once installed, sign into Product Portal with your iZotope Account login. If you’re not sure of your account details or you’re not sure you have an iZotope account, visit this page to retrieve account information or create an account.

 

Do I have to use Product Portal to authorize and install iZotope products?

No. Product Portal is an optional part of the customer experience, though it can sigificantly reduce time and energy spent downloading, installing, and authorizing supported iZotope products. 

We offer a variety of download and install options for our products. Learn more about how to install an iZotope plug-in by visiting our Authorization Help page. 

 

What products does Product Portal support?

iZotope Product Portal supports the following software products:

  • Alloy 2
  • BreakTweaker (including all expansion libraries)
  • DDLY
  • iDrum
  • Insight, Insight 2
  • Iris 2 (including all expansion libraries)
  • Mobius Filter
  • Nectar 2, Nectar 3, Nectar 3 Elements
  • Neutrino
  • Neutron, Neutron Elements, Neutron 2
  • Ozone 6, Ozone 7, Ozone 8
  • Ozone Imager
  • RX 4, RX 5, RX 6, RX 7, RX Elements
  • RX Final Mix
  • RX Loudness Control
  • RX Plug-in Pack
  • Stutter Edit (including all expansion libraries)
  • Trash 2 (including all expansion libraries)
  • Vinyl
  • Vocal Doubler
  • VocalSynth, VocalSynth 2

What system specifications does Product Portal require?

We recommend the following minimum system requirements to run iZotope Product Portal:

  • Windows: 7, 8, and 10
  • Mac: OS X 10.9–10.13 (Intel only)

 

What determines if a product appears in Product Portal?

There are several ways products can be added to your account and visible in Product Portal:

  • You downloaded a product demo

  • You purchased a product directly from iZotope

  • You added a serial number from a retail purchase in Product Portal or on izotope.com

  • You have a previously installed product on your computer

     

Why don’t certain products appear in Product Portal?

There are a few reasons you may not see a product you own in Product Portal:

Some users have multiple accounts, make sure that you are signing in with the same account you made a purchase with. For products purchased through retail partners you will need to sign in, and click the plus button to add the product to your account using the serial number you were provided.

If you cannot locate an account or if you would like to submit an account merge request please contact Customer Care here. We can also help if you need products moved between accounts or to find missing products.

Some legacy products are not supported in Product Portal. See below for the complete list of supported products.

Some licensed iZotope products like Mastering and Repair Suite come packaged with other 3rd party software and may not be supported in Product Portal.

 

My products are not installing through Product Portal, what can I do?

Make sure that your Product Portal app is up to date. You can install the latest version from our site: https://www.izotope.com/en/support/authorization/about-product-portal.html

Product Portal will give you an error message if there is no internet connection.

 

How do I reinstall Product Portal?

The uninstaller for Product Portal is located in the following directories:

Mac: Mac HD/ Library / Application Support / iZotope / Product Portal

PC: Open the Add or Remove Programs menu by searching this in Windows search.

Then Navigate to the search window for uninstalling or moving an app and search for Product Portal. Then click the uninstall button.

 

My product shows “Authorized to iLok” but it still opens in trial/demo mode?

  • Install the latest version of iLok License Manager found here

  • Next follow these steps to add your license to your iLok USB key:

    • Connect your iLok USB key to your computer, then launch iLok License Manager and sign in using your iLok User ID

    • Click your username after signing in, then click the Available Tab and select the product license(s) you wish to activate

    • With the license(s) highlighted, click the Activate button (check mark) in the top right corner of the window

    • Select the desired, connected iLok USB key as the activation destination

      This will enable you to use your iZotope software whenever this iLok key is connected to your computer.*

 

*You may be prompted to verify authorization info when you first launch an application or plug-in.

 

I own 3 licenses for the same product, why do I only see one in Product Portal?

Product Portal shows you the state of each product on the current computer. If you own multiple licenses for the same product it will only show up once because a specific product version can only be installed once on any single computer.

If you would like to view all of your licenses, including legacy and licensed products, head over to Purchase History in the Options Menu:

  • Open Product Portal and log in if necessary

  • Select the Options Menu (three horizontal sliders at the top right of the window)

  • Select Purchase History*

    *Purchase History will show orders and activations as separate items, products purchased directly from iZotope using this account will typically appear twice in the purchase history.

     

I see an error message when trying to install Product Portal on my Mac. What does this mean?

Recently Apple released an update to OS X High Sierra with version 10.13.4. Included with this release is a new warning error that will appear the first time you launch any 32 bit application.

Here is Apple’s knowledgebase article regarding this message:

https://support.apple.com/en-us/HT208436

The Product Portal installer is 32 bit, so even though the application itself is 64 bit you will see this message once during installation. This will not prevent you from installing or using Product Portal or your plug-ins, simply click “OK” to continue.

 

How do I log-in as a different user?

Product Portal will attempt to save login-user state between launches so that login is not required each time Product Portal is opened.  If necessary, you can login as a different user by selecting 'Sign Out' from the Options menu a the top-right of the Product Portal header and entering new login information.

 

How do I know when a displayed product came from a suite or bundle?

If a product was purchased as part of a suite/bundle that has its own serial number, a suite icon is displayed on the upper left corner of the product icon (grid view) or to the right of the product info (list view).  Hovering the mouse over this icon will display the suite/bundle purchases associated with the product.

 

How can I see a list of the Products I have purchased?

You can see the list of purchases associated with your iZotope account by selecting 'Purchase History' from the 'Options' menu/button.

 

Why is my Product Portal window blank?

Some users have reported an issue by which iZotope products display a blank window when instantiated. In most cases, this issue is a byproduct of using applications that utilize your display settings (e.g. screen recording or screen sharing apps) following the latest Windows 1803 update. For more information and troubleshooting help see our full article here.

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